Warranty Claims & Returns
For a warranty claim or any return you must contact us before sending the device to our office. All units should be returned in the original packaging and suitable protective wrapping such as bubble wrap and padded envelope. We can not take responsibility if delivered breathalysers will be damaged. All breathalysers are under warranty by the manufacturers for a certain period of time (shown in breathalyser description) from the date of purchase for devices bought from www.ProBreathalyser.co.uk only. The warranty does not cover accidental or incidental damage of any kind caused by misuse. If a warranty claim is valid, then in the first instance a repair will be carried out if possible, including a replacement sensor if found to be faulty. The sensor is specifically excluded from warranty claims if contaminated by food/smoke/nicotine or liquids of any kind. In addition, warranty claims as a result of damage caused by the incorrect removal/insertion of replaceable sensors are specifically excluded. All sensors have a finite life period in normal use and recalibration due to sensor life expiry is not covered by the warranty. Please be advised that semiconductor type sensor breathalysers have limitations and can not reciprocate the accuracy of a Home Office Approved UK Police unit. Low levels of alcohol do not always register on these units. If you require a unit registering low levels we recommend choosing a profesional breathalyser.